Hi, I received the Kookaburra Beast Pro 6.2 bat, but unfortunately I am very disappointed with the condition and the Full Bat Service that was performed.

The overall finishing and quality of the bat are not what I expected. There are visible chips/broken wood and damage on the bat, along with several noticeable dents/marks. I have attached pictures showing these areas.

I also specifically paid for the $59.99 Full Bat Service and had requested that the bat be thoroughly prepared and made match-ready. However, after checking the bat, I don't believe the knocking has been completed properly across the entire playable face.

The middle of the bat is responding reasonably well, but the toe-end/lower portion and the upper face just below the handle/splice are still very hard and do not appear to have been adequately knocked or prepared. These areas have noticeably poorer rebound compared with the middle.

Before placing the order, I specifically requested extra care with the knocking process, including preparation of the playable face from below the splice toward the toe, with appropriate preparation around the edges and toe. I was also told that the Full Bat Service included everything we discussed and that approximately one week would be taken to prepare the bat properly.

Considering both the physical damage/poor finishing and the incomplete knocking service, I am not satisfied with the bat I received and would like to return it.

Could you please let me know your return policy and provide instructions for returning the bat? Please also let me know whether you will provide a prepaid return shipping label, since the bat arrived in this condition and the paid preparation service was not completed to the standard discussed.

I can provide additional pictures or videos showing the condition of the bat and the difference in rebound between the middle, toe and upper portion if required.

Please let me know how we can proceed with the return and refund. Thank you.

Hi, I received the Kookaburra Beast Pro 6.2 bat, but unfortunately I am very disappointed with the condition and the Full Bat Service that was performed.

The overall finishing and quality of the bat are not what I expected. There are visible chips/broken wood and damage on the bat, along with several noticeable dents/marks. I have attached pictures showing these areas.

I also specifically paid for the $59.99 Full Bat Service and had requested that the bat be thoroughly prepared and made match-ready. However, after checking the bat, I don't believe the knocking has been completed properly across the entire playable face.

The middle of the bat is responding reasonably well, but the toe-end/lower portion and the upper face just below the handle/splice are still very hard and do not appear to have been adequately knocked or prepared. These areas have noticeably poorer rebound compared with the middle.

Before placing the order, I specifically requested extra care with the knocking process, including preparation of the playable face from below the splice toward the toe, with appropriate preparation around the edges and toe. I was also told that the Full Bat Service included everything we discussed and that approximately one week would be taken to prepare the bat properly.

Considering both the physical damage/poor finishing and the incomplete knocking service, I am not satisfied with the bat I received and would like to return it.

Could you please let me know your return policy and provide instructions for returning the bat? Please also let me know whether you will provide a prepaid return shipping label, since the bat arrived in this condition and the paid preparation service was not completed to the standard discussed.

I can provide additional pictures or videos showing the condition of the bat and the difference in rebound between the middle, toe and upper portion if required.

Please let me know how we can proceed with the return and refund. Thank you.